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Terms, Cancellation and Refunds
PaintMyFlat is operated by Smart Renovation Engineering (UEN 202528367K), Singapore.
1. The service
We paint the interior walls and ceilings of your home using the paint and colours you choose when you book, plus any add-ons you select (such as doors and door frames). PaintMyFlat is an independent painting service; paint products are supplied by their manufacturers.
2. Your price
- The price shown in the summary before you book is the price for the choices you made. No GST is charged.
- The price depends on your home type and size, the paint, the number of colours, the wall condition and any add-ons. Each of these is listed in the summary before you submit.
- If the home is different from what was selected (for example a different size, wall condition, or more doors or colours), we will tell you the revised price and get your agreement before starting the work. [To confirm.]
3. Deposit and confirmation
- A deposit, shown before you book, is paid online by PayNow or card. Payments are processed by HitPay.
- Your booking is confirmed when we receive the deposit. We then email your invoice.
- A booking whose deposit has not been received within 8 hours is released, and you are welcome to book again.
- The balance is the total less the deposit. [To confirm: when and how the balance is paid.]
4. Date and arrival
You choose a preferred date when booking. We contact you to arrange the arrival time. If we cannot make the date, we will offer you another one or a full refund of what you have paid. [To confirm.]
5. Cancellation and refunds
- To cancel or change a booking, WhatsApp us with your booking reference.
- [To confirm: how long before the service date a customer may cancel, and how much of the deposit is refunded before and after that time.]
- Refunds are made to the original payment method. PayNow refunds usually arrive quickly; card refunds can take several working days to appear, depending on your bank.
6. Colours
Colours shown on a screen differ from real paint. Please use the manufacturer's colour card to make your final choice. Tell us before the work starts if you want to change a colour.
7. Your home on the day
Please make sure we can get into the home at the arranged time and that the areas to be painted are reachable. [To confirm: what the customer needs to prepare, and what is not included.]
8. Contact
WhatsApp +65 8652 8699 or +65 8763 0784.
These terms are governed by the laws of Singapore. [To confirm.]