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Privacy Policy
PaintMyFlat is operated by Smart Renovation Engineering (UEN 202528367K), Singapore.
What this policy covers
This policy explains what personal data we collect when you use this website to get a painting price and make a booking, why we collect it, who we share it with and how to reach us about it. It applies under Singapore's Personal Data Protection Act 2012 (PDPA).
What we collect
- Booking details you give us: your name, mobile number, email address, the address and unit to be painted, any access notes, and your choices (home type, paint, colours, add-ons and preferred date).
- Payment records: the amount, method (PayNow or card), time and status of your payments. Payments are processed by HitPay. We do not receive or store your card number.
- Technical data: basic request data such as your IP address, used in a protected form to limit abuse of our forms, and standard server logs.
- Cookies for measurement and advertising: only if you accept them in the cookie notice. See "Cookies" below.
We do not collect NRIC numbers. Please do not put them, or other sensitive details, in the notes field.
Why we use it
- To work out your price and create and manage your booking.
- To contact you about your booking by WhatsApp, phone or email, and to send your invoice.
- To take and record payments and handle refunds.
- To carry out the painting work at your address.
- To keep business and accounting records, and to prevent fraud and misuse.
- With your consent, to measure visits to this website and the results of our advertising.
We do not sell your personal data, and we do not send marketing messages unless you have agreed to receive them.
Who we share it with
- The painters assigned to your job, who need your name, address and contact number to do the work.
- HitPay, our payment processor, to take your payment.
- Our email delivery and hosting providers, who process data on our behalf to run this service.
- Google (Analytics and Ads), only if you accept measurement cookies.
- Authorities or advisers where the law requires it.
Bookings made here are kept in the Jialy booking system, which is run by the same operator. If you already have a Jialy account under your mobile number, we ask you to verify that account before a booking is added to it.
Some of these providers may store or process data outside Singapore. Where that happens we take steps so the data continues to receive protection comparable to the PDPA. [To confirm: where our hosting and email providers store data.]
Cookies
This website stores your booking reference and a link to that one booking in your browser, so you can come back on the same device to pay, check or cancel it. It is removed when the link expires or when you choose "Remove from this device". Measurement and advertising cookies (Google Analytics and Google Ads) are switched off until you choose "Accept" in the cookie notice. You can decline and still use every part of this website. To change your choice later, clear this site's data in your browser and the notice will appear again.
How long we keep it
We keep booking and payment records for as long as they are needed for the purposes above and to meet legal, tax and accounting requirements, then delete or anonymise them. [To confirm: retention period.]
Your choices
You may ask for a copy of the personal data we hold about you, ask us to correct it, or withdraw your consent to our using it. Withdrawing consent may mean we can no longer carry out a booking. We respond as soon as reasonably possible.
Contact
For any question or request about your personal data, contact our data protection contact by WhatsApp at +65 8652 8699 or +65 8763 0784. [To confirm: name or title of the data protection officer, and an email address.]
Changes
We may update this policy. The current version is always on this page.